Service design aims to improve existing or develop new intangible experiences developed with the end user, instead of for them, to create more efficient, effective, and meaningful solutions that respond to real world problems. Keeping this in mind, parallels can be drawn between service and interior design as both revolve around the development of experiences and human-centered participation, albeit with interiors having a more tangible spatial ‘core’.
Through investigating these connections while undertaking a PGCert in Teaching in Higher Education, Linsey could see opportunities to teach service design methodologies for use within an interior design undergraduate context. This proposed approach would allow spatially-minded students to benefit from better understanding their users/clients through implementing new engagement techniques, while ultimately developing skills to assist them in becoming more flexible, employable, and able to meet the demands of industry.
Linsey designed and delivered a co-design workshop for students, lecturers, professionals and international visiting-researchers from the BDes (Hons) Interior Environmental Design course at DJCAD in order to build the foundations of this proposed teaching approach. The outcome was the development of a ‘cog’ diagram representing the interiors process in collaboration with the discipline of services, and a set of tools suitable to be implemented at various stages throughout the design process. This collaborative outcome allowed Linsey to develop and construct a new and unique series of Spaces & Services workshops that she now runs annually with Interior Environmental Design students at DJCAD. After being introduced to various service design tools suitable for use within a spatial setting, tasks are also set to assist students in learning how to apply and develop their own tools for use within current projects.